Refund & Dispute Policy

Wallet funding

Wallet top-ups are credited automatically. If a transfer is debited from your bank but not reflected within 30 minutes, contact support with your transfer reference for reconciliation.

Voucher purchases

Because vouchers are delivered instantly as digital codes, a purchased and delivered voucher is generally non-refundable. If a code fails to work or was not delivered, contact support and we will verify and, where valid, replace it or refund your wallet.

Raising a dispute

• Open a ticket via Support in your dashboard, or email admin@swiftconnects.com.ng.
• Include the reference, amount, and what went wrong.
• We aim to respond within 48 hours.

Refund method

Approved refunds are returned to your SwiftConnect wallet by default.