Frequently asked questions

Answers to common questions.

How do I fund my wallet?

Go to Wallet in your dashboard and transfer any amount to your dedicated account number. Your wallet is credited automatically, usually within seconds.

How do I buy a voucher?

Open Buy Voucher, pick a plan for your location, and confirm with your 4-digit transaction PIN. Your code appears instantly and is saved under My Vouchers.

What is the transaction PIN?

A 4-digit PIN that authorises every purchase. Set or change it under Profile → Transaction PIN.

My transfer hasn't reflected — what do I do?

Wait a few minutes, then refresh. If it still hasn't shown after 30 minutes, open a Support ticket with your transfer reference.

A voucher code isn't working.

Contact Support with the code. If it's valid and unused, we'll replace it or refund your wallet.

I forgot my password.

Use "Forgot password?" on the login page to get a reset link by email.